The best way to find an answer is to contact your child’s school’s principal or parent coordinator. Each school’s Web page contains telephone numbers and email addresses for school leaders and parent coordinators:
If you're a parent and you can’t find an answer at the school level, please contact the Family Support Coordinator or Superintendent of your district. Your district is listed on your school page.
For other questions about the DOE and to report an incident you can call:
- 718-935-2200 (Monday-Friday, 8 a.m.- 6 p.m.)
- NYC's 311 system (dial 311 in New York City) 24 hours a day, seven days a week, and let the operator know you have a education-related issue.
- If you're outside of New York City, you can reach 311 by calling 212-NEW-YORK (212-639-9675).
- 311 TTY Services are available by calling 212-504-4115.
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Contact the Chancellor
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