Family Welcome Centers

Colored pencils forming a circle

Contact Us

Due to COVID-19, all our Family Welcome Center locations are temporarily closed, but our staff members are available to help.

Complete this request form to get direct support from a Family Welcome Center staff member—this is the best and fastest way to reach us:
  • There may be higher than usual volume, but we will make every effort to respond to your request within 48 hours. Thank you for your patience as we transition to online service across the city.
  • As an alternative, you can email us—open the sections below to find email addresses by borough, as well as instructions on what information to provide in your message. Please do not submit a form above and an email, as this may delay your response time. Please do NOT include any photographs of students with your message.

Family Welcome Center Staff Can Support With

  • Questions about admissions
  • Guidance for students new to New York City
  • Information about offers and waitlists (after offers are released)
  • Adding your child to waitlists and accepting/declining offers

For now, we are holding on all transfer requests except for medical and safety transfers.

If you have questions about summer school, please visit this page.

Family Welcome Center Hours

All Family Welcome Center buildings are temporarily closed, but you can email us at any time and we will make every effort to respond within 48 hours during business hours.  Please see the information above for how to get support in your borough. 

We will also be closed on July 3, 2020 in observance of Independence Day.

Bronx Locations

Contact Us

Complete this request form to get direct support from a Family Welcome Center staff member. This is the best and fastest way to reach us. As an alternative, you can email us at bronxfwc@schools.nyc.gov. In your email, please let us know:

  • Your child's first name, last name, and date of birth
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Locations (Currently Closed)

  • 1 Fordham Plaza, 7th Floor, Bronx, NY 10458
    718-329-8050
    Districts Served: 7, 9, 10 / Director: Antoinette Mitchell
  • 1230 Zerega Avenue, Room 24, Bronx, NY 10462
    718-828-7546
    Districts Served: 8, 11, 12 / Director: Stefania Zivan Skintej

Brooklyn Locations

Contact Us

Complete this request form to get direct support from a Family Welcome Center staff member. This is the best and fastest way to reach us. As an alternative, you can email us at brooklynfwc@schools.nyc.gov. In your email, please let us know:

  • Your child's first name, last name, and date of birth
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Locations (Currently Closed)

  • 415 89th Street, 5th Floor, Brooklyn, NY 11209 718-759-4942 / Districts Served: 20, 21 / Director: Josephine Stabile
  • 1665 St. Marks Avenue, Room 116, Brooklyn, NY 11233 718-240-3598 / Districts Served: 19, 23, 32 / Director: Stacey Babb
  • 29 Fort Greene Place (BS12), Brooklyn, NY 11217 718-804-6599 / Districts Served: 13, 14, 15, 16 / Director: Joanne Shen
  • 1780 Ocean Avenue, 3rd Floor, Brooklyn, NY 11230 718-758-7672 / Districts Served: 17, 18, 22 / Director: Desiree Sandoval

Manhattan Locations

Contact Us

Complete this request form to get direct support from a Family Welcome Center staff member. This is the best and fastest way to reach us. As an alternative, you can email us at manhattanfwc@schools.nyc.gov. In your email, please let us know:

  • Your child's first name, last name, and date of birth
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Locations (Currently Closed)

  • 333 Seventh Avenue, 12th Floor, Room 1211, New York, NY 10001
    212-330-9442
    Districts Served: 1, 2, 4 / Director: Vanessa Rivera
  • District 1 Family Resource Center, P.S. 20 Anna Silver School
    166 Essex Street, New York, NY 10002
    District Served: 1 / Director: Vanessa Rivera
  • 388 West 125th Street, 7th Floor, Room 713, New York, NY 10027
    212-342-8304
    Districts Served: 3, 5, 6 / Director: Bruce Monteleon
  • George Washington Educational Campus
    549 Audubon Avenue, Room 220, New York, NY 10040
    212-342-6133
    District Served: 6 / Site Supervisor: Melissa Hernandez

Queens Locations

Contact Us

Complete this request form to get direct support from a Family Welcome Center staff member. This is the best and fastest way to reach us. As an alternative, you can email us at queensfwc@schools.nyc.gov. In your email, please let us know:

  • Your child's first name, last name, and date of birth
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Locations (Currently Closed)

  • 28-11 Queens Plaza North, 3rd Floor, Long Island City, NY 11101
    718-391-6270
    Districts Served: 24, 30 / Director: Katia Gil
  • 30-48 Linden Place, 2nd Floor, Flushing, NY 11354
    718-281-3422
    Districts Served: 25, 26 / Director: Xinpei Qu
  • 90-27 Sutphin Boulevard, 1st Floor, Jamaica, NY 11435
    718-557-2786
    Districts Served: 27, 28, 29 / Director: William Ramirez
  • Beach Channel Educational Campus
    100-00 Beach Channel Drive, Room 171A, Rockaway Park, NY 11694
    718-734-3300 x6174
    District Served: 27 / Site Supervisor: Mitchell Kremer

Staten Island Location 

Contact Us

Complete this request form to get direct support from a Family Welcome Center staff member. This is the best and fastest way to reach us. As an alternative, you can email us at statenislandfwc@schools.nyc.gov. In your email, please let us know:

  • Your child's first name, last name, and date of birth
  • If you need support in another language
  • If you (the child's parent/guardian) are deaf or hard-of-hearing

Please do NOT include any photographs of students with your message.

Locations (Currently Closed)

  • 715 Ocean Terrace, Building A, Staten Island, NY 10301
    718-420-5617
    District Served: 31 | Director: Paul Helfman
Back to Top