The following describes the formal complaint and appeal procedures available to parents if a parent's concerns cannot be resolved informally at the school level as described on the Get Help page.
The term “parent” means the student’s parent(s) or guardian(s), or any person(s) in a parental or custodial relationship to the student.
Complaints and Appeals Under the Chancellor’s Regulations
Chancellor’s Regulations contain specific complaint and appeal procedures for a variety of concerns and issues. Links to these regulations are at the bottom of the page. You can also get copies from your child’s school.
- Appeal a transfer to another school based on residency (Chancellor's Regulation A-101)
- Appeal of a zoning line decision (for parent associations or parent-teacher associations) (Chancellor’s Regulation A-185)
- Appeal of an approved proposal to locate or co-locate a charter school in a public school building (Chancellor’s Regulation A-190)
- Report complaints of corporal punishment (Chancellor's Regulation A-420)
- Report complaints of verbal abuse (Chancellor’s Regulation A-421)
- Appeal a principal’s or superintendent’s suspension (Chancellor's Regulation A-443)
- Appeal an involuntary transfer (Chancellor's Regulation A-450)
- Appeal a promotional decision (Chancellor's Regulation A-501)
- File complaints and appeals regarding elections to School Leadership Teams (Chancellor's Regulation A-655)
- File complaints and appeals regarding Parent Association and Presidents’ Councils elections, disputes, actions and inactions (Chancellor's Regulation A-660)
- Appeal denial of exemptions from immunizations (Chancellor's Regulation A-701)
- Report complaints regarding the referral, evaluation, development and/or implementation of § 504 Plans (Chancellor's Regulation A-710)
- Appeal of placement of homeless students or students in temporary housing (Chancellor's Regulation A-780)
- Appeal decisions regarding eligibility for transportation (Chancellor's Regulation A-801)
- Appeal an entry in a child’s records on the grounds that it is inaccurate, misleading or in violation of the student’s privacy rights and for requesting that such records be amended (Chancellor's Regulation A-820)
- Report complaints of discrimination/sexual harassment against a DOE employee, including Title IX complaints (Chancellor's Regulation A-830)
- Report complaints of peer vs. peer sexual harassment (Chancellor's Regulation A-831)
- Report complaints of peer vs peer bullying, intimidation, or biased-based harassment (Chancellor's Regulation A-832)
- Refer to the Respect for All page for more information about how to report bullying concerns.
- File complaints about the selection and appointment process for principals and assistant principals (Chancellor's Regulation C-30)
- Appeal the denial of access to a public record maintained by the DOE in accordance with the Freedom of Information Law (Chancellor's Regulation D-110)
- Report complaints regarding nomination and selection of members of Community Education Councils (Chancellor's Regulation D-140)
- Report complaints regarding nomination and selection of members of Citywide Councils on Special Education (Chancellor's Regulation D-150)
- Report complaints regarding nomination and selection of members of Citywide Councils on High Schools (Chancellor's Regulation D-160)
- Report complaints regarding nomination and selection of members of Citywide Council on English Language Learners (Chancellor's Regulation D-170)
Complaints Regarding Exclusion from School
If your complaint is about a child being improperly prohibited from attending school or about a school that is not following the established DOE procedures for excluding a child, you should immediately contact the Chancellor’s Office/Division of Family and Community Engagement at 212-374-4118. You may also ask the Parent Coordinator to contact the central office on your behalf, as described below.
Complaint Procedures Not Addressed Above
If your issue cannot be addressed through the complaint and appeal procedures outlined in any of the Chancellor’s Regulations above, or if your complaint concerns a violation of federal programs administered under the Every Student Succeeds Act (“ESSA”) (including Title I and II Parts A and D and Title III and Title IV Part A) you may use the following complaint procedures.
1. Contact Your School
- Contact your school’s Parent Coordinator to discuss your concern. The parent coordinator will ask you to complete a complaint form:
Parent coordinator contact information is on your school’s web page, which you can locate with the Find a School search.
- If you believe that your complaint is of a particularly sensitive nature, you may submit the complaint form directly to the District Office. The district family support coordinator will let you know if they will handle the complaint directly or whether it will be handled at the school level.
- If it is determined that your matter cannot be resolved at the school level, the parent coordinator will immediately refer your complaint to the District Office. The parent coordinator will let you know if your complaint has been referred to the District and when you can expect to receive a response.
- The school’s parent coordinator will schedule a meeting with you to discuss your concerns and review your complaint form.
- Following that meeting, the school’s parent coordinator will identify the appropriate school staff members to address your issues and will coordinate the appropriate follow-up steps.
2. Work with District Level Officials As Needed
Once your complaint has been received, the family support coordinator, on behalf of the community or high school superintendent, as appropriate, will contact you to discuss the issue and any steps you and/or school staff have taken to address it. The family support coordinator will then work with you to resolve the matter. This may involve contacting officials at the school or district level.
If the District Office is unable to resolve your complaint, they will refer your case to the Chancellor’s Office/Division of Family and Community Engagement for further review. You will be told if your issue is referred.
3. Work with Central Staff As Needed
Once your case has been referred to the Chancellor’s Office/Division of Family and Community Engagement, central staff will work with you to resolve your complaint and notify you of the outcome.
The Division of Family and Community Engagement (FACE) will confer and coordinate efforts with other DOE offices and divisions, as appropriate, to streamline the central investigative/response process. You can contact that office by emailing FACE@schools.nyc.gov.
4. Interim Measures
If at any point in the complaint process staff at the school, district, borough, or central level determine that it is necessary to take immediate steps or measures to address your concerns, prior to the complaint being fully investigated or resolved, the Chancellor’s Office/Division of Family and Community Engagement will recommend the appropriate actions to help your child and address your concerns.
You may appeal a decision by the New York City Department of Education under the procedures laid out in New York Education Law § 310.
Please refer to the NY State Education Department’s complaint and appeal procedures for resolving complaints or reviewing appeals from decisions of the New York City Department of Education regarding Title I.