Getting Started with Your iPad

Where is My iPad?

There is no need to call the DOE or 311 to check on the status of your device. We are getting the devices out as fast as we can, and are following processes to make sure our highest need families get them first. Do not call AppleCare to ask request or inquire about devices or delivery.

If you need to request a device, visit iPad Distribution.

Be aware that we are delivering devices every week, as soon as they arrive, are processed and packaged, but that it will take a few weeks for everyone who requested a device to receive one. Visits the Activities for Students pages to printout packets that students can work on without a device.

Internet Ready 

If you are borrowing an iPad from the NYC Department of Education for remote learning, here is what you need to know when getting started with your device.

Your iPad comes with internet access already enabled. It is activated on T-Mobile’s Education plan. You will be able to connect with your school or class, visit websites and do classwork immediately.

If you cannot access the internet:

  1. Go to Settings. 
  2. Select Cellular Data. 
  3. Turn on Cellular Data. 
  4. Tap Cellular Data Options. 
  5. Verify that LTE and data roaming are turned on.


Your iPad will come with the apps that students need to complete assignments and connect with their classrooms. Neither you nor your child will be able to access the app store or download any additional apps.

Your iPad has built-in content filtering. This means that your student will not be able to access adult content on the iPad. Filtering rules are compliant with the Children’s Internet Protection Act (CIPA). Schools may also put a third-party blocker on the tablets to decrypt and filter https traffic in accordance with their rules.

Technical Support 

  • For hardware and software support: call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE).
    • ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices.
  • To request a repair: send an email to AppleCare at
    • Please include the device’s serial number and a brief description of the issue.
    • If you are in District 75, email 
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