To keep students connected and able to learn from home, the DOE is lending 300,000 internet-enabled iPads to students. Families that want to request a device should fill out the Remote Learning Device Request form, below. Teachers and school staff should use this same form to request devices on behalf of their students.
There is no deadline for this request, please fill out the form today to get a device for your child.
Please note that the DOE will never ask for any payment in response to this request.
Remote Learning Device Request
Everyone who fills out a request form, online, with a school staff, or over the phone, will be sent follow up emails and texts.
- Priority will be given to students most in need.
- All devices are granted on a temporary basis and will later need to be returned.
- There is a limit of one device per student.
- You must fill out a separate form for each student who needs a device.
- There is no need to call the DOE or 311 to check on the status of your device. We are getting the devices out as fast as we can, and are following processes to make sure our highest need families get them first.
iPad Care and Safety
iPads should remain with the assigned student to engage in remote learning. If there is a change in the student's residence during remote learning the iPad should be with the student, and should be used primarily inside the residence to prevent unnecessary damage.
Damaged iPads are protected by AppleCare and the DOE will work with families to get broken devices repaired using this coverage. For AppleCare support, please file a Technical Support Ticket or call the Help desk at 718-935-5100. Families will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad. iPads must be installed in the case provided. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel.
Where is My iPad?
We are delivering devices every week. As soon as devices arrive, they are processed and packaged. But it will take a few weeks for everyone who requested a device to receive one. Please visit the Activities for Students pages to printout packets that students can work on without a device.
Student Device Loan Agreement
Before we can loan the iPad, the family must complete the Student Device Loan Agreement. By accepting the agreement and using the device, families agree that the device is the property of the NYCDOE, and it must be returned when on-site learning resumes.
iPads are being distributed on a rolling basis, with new shipments arriving and being staged each week.
- The first students to receive devices were all 13,000 public school students in homeless shelters, and as families subsequently enter shelter, we’re working to make sure they receive devices too.
- We then prioritized the following groups, beginning with students with no access to internet or a computer
- Students in temporary housing and foster care
- High school students, beginning with students with disabilities, multilingual learners, and students in public housing
- Elementary and middle school students with disabilities, multilingual learners, students in public housing, and students who qualify for free and reduced lunch or are in CSI/TSI schools
- All other elementary and middle school students.
Our courier will reach out to you to confirm the delivery address you entered on the request form. Your iPad will be shipped to the address you entered on the request form. If you have already filled out the request form, you will receive a text message or email making sure you have completed the Student Device Loan Agreement. Please complete the agreement when you request a device as your device cannot be shipped unless you have signed the agreement.
- Please keep a copy of the confirmation email or text that you received, as you will need it to show FedEx when they deliver your device.
- Please make sure someone is at the address to accept the delivery, as FedEx will not leave packages unattended.
- Also, FedEx carriers will adhere to social distancing rules.
Cancelling a Request
If you no longer need an iPad, let us know by filling out the Cancel Device Request form.
The DOE is mailing activity packets to families the week of March 29 for children in grades Pre-K-5. These packets include 10-days' worth of lessons in different subjects. Check your mail for the packet in April, and help your child with the activities. You also can find the packets on the Activities for Students sections of this website. They are available for all grades, for students who need Specialized Instruction, and for multilingual learning students.
Getting Started with Your iPad
If you have received your iPad, and need help getting it set up, see the Getting Started with Your iPad page.