Information on Remote Learning

Remote learning allows teachers to deliver their lessons online, and students can complete assignments, projects, and assessments just like they would in the classroom. This will create an opportunity for students and teachers to interact online and allows students to continue learning subjects and material that are a key part of their curriculum.

The DOE has a revised policy for final grades for the remainder of the 2019-2020 school year. For more information about the grading policy, see the Academic Policy and Planning section, below.

Please read Chancellor Carranza's letter to families about year-end grades here.

Frequently Asked Questions

Accessing Remote Learning and Supporting My Student

How will my student access remote learning materials?

Every New York City public school student will be given the necessary tools and materials for remote learning. Your school will communicate with you about their platform for remote learning. To keep students connected and meeting academic requirements when learning remotely, the NYCDOE has created student accounts for every student. The account gives you access to Google Classroom and Microsoft Office 365. Review the instructions on the NYCDOE website for more information. If you are unable to access your student’s student account, contact your school’s parent coordinator. See below re: devices

How can I contact my student’s teacher if I have questions?

Each school has established its own way to communicate with families, such as email, Microsoft Teams, or other tools. Your student’s school will let you know the best way to contact teachers. If you need help, contact the school’s parent coordinator. Visit if you need contact information.

How do I get an internet-enabled device if I do not have one?

Many schools are distributing their existing inventory of laptops and tablets, and we are extending that window for pickup to make sure families have what they need. We are also asking families to complete a survey sharing their best contact information over the next few weeks as well as whether they have access to a smartphone, a laptop/tablet/computer, the internet, or none of the above. We will use the information to prioritize device distribution and inform families of pickup location.

Academic Policy and Planning: New Grading Policy

What is the DOE's grading policy for remote learning?

Your student will continue to receive report cards, but final grades will follow specific grading scales. See the family letter for detailed information about the policies that apply to your student based on their grade level. 

As the parent of an elementary or middle school student, how will I know what these new grading scales mean?

Your school will continue to provide meaningful feedback on your student’s progress as they complete their assignments, projects, and assessments during remote learning. Your teacher or principal can explain how your school’s grading policy from before remote learning relates to these new grading scales.

How do these policy changes impact middle and high school admissions?

The DOE will be developing additional guidance on admissions processes for the fall given the change to grading. The impacts of COVID-19 will not be held against any student in the admissions process.

As the parent of a high school student, what do these changes mean for my student’s progress to graduation?

High school students earn credit by passing their courses. If your student receives a grade of "course in progress" (NX), they will have the opportunity to complete their coursework in the summer or fall. Priority will be given to students who are planning to graduate this year. 

Students must also receive a passing grade to be eligible for a Regents exam waiver for any Regents courses they are taking. If your student receives a grade of NX in June, they will need to pass the course in August in order to be eligible for the Regents waiver. Contact your child's school for more information about their graduation progress.

How will the transition to remote learning impact promotion decisions?

For grades Kindergarten through 8, schools review many pieces of student work to determine if students are ready for the next grade level. For grades 9 through 12, schools make promotion decisions based on credit and exam completion, with flexibility for remote learning conditions where students may not all have the same degree of access to devices or other supporting materials. Promotion decisions must be based on academic progress and not attendance. Families should expect schools to make promotion decisions in June as they normally would. Contact your student’s teacher if you are concerned about their progress and need additional support.

How will this affect students who are in the process of earning high school credits?

Remote learning will focus on preparing students to be successful in their courses and Regents exams. Students will receive credit at the end of their courses if they have earned a passing grade.

How does the transition to remote learning impact physical education instruction?

There are no exceptions to the physical education requirements. Students will participate in physical education instruction as part of remote learning so that they can continue to develop their knowledge and skills. Your student’s physical education teacher will communicate the expectations for participating in physical education remotely.

How will the response to COVID-19 impact high school students who expect to graduate at the end of this school year?

Schools will make every effort to keep students on track toward graduation. This includes supporting students to master their courses. Remote learning plans will help students continue with their regular courses.

NYSED and the Board of Regents have cancelled the June 2020 Regents exam administrations. As a result, students who intended to take any June 2020 Regents may be eligible for a June 2020 Regents exemption.

Your school will communicate with you about the graduation options available to your child. Students who do not meet requirements by the end of the school year will have the opportunity to attend summer school to continue working toward a diploma.

How can I support my high schooler with activities to prepare for college and career?

Students can use the DOE’s learn from home guidance for college and career planning to find resources about career exploration, understanding the financial aid process and student success programs at colleges. Students can also do virtual visits of college campuses.

Your school will also inform you how to connect with your school counselor for additional support with your student’s college and career plans.

Special Education

Resources for Supporting Children at Home

Instruction and Special Education Remote Learning Plans

What is a Special Education Remote Learning Plan?

If your child attends a DOE school, the school should already have created a Special Education Remote Learning Plan for your child. This plan is based on your child’s IEP. It outlines how the special education and related services recommended on the IEP will be provided through remote learning, to continue to support your child’s progress toward IEP goals. If you have not received your child’s Special Education Remote Learning Plan or discussed it with your school, or if you would like to discuss the plan or request a change at any time, please reach out to your child’s teacher and/or related service provider. You can also email if you need help contacting your child's school.

Can my child's Special Education Remote Learning Plan be reviewed?

Special Education Remote Learning Plans are guided by your feedback and can be changed as needed. Providers will stay in touch with you to keep track of your child’s progress. If you would like to discuss the plan or request a change at any time, please contact your child's teacher and/or related service provider. You can also email if you need help contacting your child's school.

How will my child receive instruction?

If your child is recommended for integrated co-teaching, special class, or special education teacher support services, your school will make every effort to have them continue to receive instruction from the same special education teacher(s) and/or teacher team(s) and classroom paraprofessional(s) that usually teach them.

If my child's IEP recommends Integrated Co-Teaching (ICT), will they receive ICT during remote learning?

Yes, your child will receive instruction from a general education and special education teacher through remote learning. ICT may be provided in different ways during remote learning. Co-teachers will continue to co-plan instruction for students with and without IEPs. Instruction may be provided synchronously, or through lessons and activities that are posted online, with co-teachers providing feedback. Your child's teachers may follow up with your child individually or in small groups to ensure they are understanding the content. If you have any questions, please contact your child's teachers.

Can my child receive in-person instruction or services?

No in-person instruction or services are being provided as of now. We look forward to resuming in-person instruction and services as soon as possible.

Progress Monitoring FAQ for Families

What is progress monitoring?

Progress monitoring is the assessment of a student’s performance and the effect of the instruction and services being provided. In this context, we are referring specifically to progress toward IEP goals. Teachers and related service providers identify the skills each student needs to master. The data collected through progress monitoring helps guide instruction and service provision and informs IEP team decisions about appropriate recommendations and goals.

How often will schools provide information about my child’s progress?

Schools are required to provide progress reports to parents of students with IEPs at least as often as they issue report cards. For example, if schools issue report cards four times per school year, progress reports on student’s IEP goals will be provided at least four times per school year. The report should contain information about the student’s progress toward each annual goal in the IEP, and an assessment of whether the goal is likely to be met within the timeframe. This data is documented at the bottom of each IEP goal page. You may ask for progress reports to be provided more frequently, or for an update of your child’s progress at any time.

How often will data be collected for each goal?

This depends on what is being measured, how often measurement will be meaningful, and at what rate progress is expected. The Annual Goals section of the IEP sets out the schedule for progress monitoring data collection.

What happens if my child’s progress is not meeting expectations?

One of the main purposes of progress monitoring is to use the data collected to make adjustments that “fine tune” the IEP in response to the student’s performance. If the progress monitoring procedure and reporting indicates that your child is not making expected progress toward IEP goals, the IEP team may consider adjusting IEP recommendations and/or goals. This will always be done in collaboration with you. As a parent, your role includes:

  • Making sure you are receiving regular progress reports from the school
  • Asking questions if the data does not make sense to you
  • Requesting a meeting with your child’s teacher or IEP team to review the information and discuss options if you feel your child is not making sufficient progress

Does progress monitoring inform my child’s grades?

The grading policy of your child’s school is applicable to students with and without IEPs. Progress monitoring IEP goals will not inform your child’s grades, but it is important in determining the appropriate services and supports your child will receive each school year. (Please note that there is an updated grading policy this year, due to the transition to remote learning.)

Who can I contact if I have additional questions or need support with progress monitoring?

Collaboration with teachers and service providers is a key aspect of progress monitoring and will provide guidance as you work with your child. You may think about asking your child’s teachers and/or service providers:

  • Which of my child’s IEP goals have you been working on?
  • What skills are the goals based on?
  • How can I best support my child in learning these skills?

If you still have questions after speaking with your child’s school, feel free to email

Related Services

Will my child still receive their related services?

Yes. Related services will be provided via teletherapy (videoconferencing) when possible and appropriate. Some students may benefit from less screen time or from services delivered by phone. Please discuss your preferred delivery method for related services with your child’s provider. If teletherapy is not appropriate, the provider will consult with you to discuss ways to support your child though remote learning. Providers will also give you information about activities that can be done at home to reinforce their work with your child. If you have any questions, please contact your child’s related service provider.

Will my child still have access to assistive technology?

Yes. If your child’s IEP recommends Assistive Technology and you do not have access to the AT while at home, contact

Will my child receive make-up sessions for this period of time?

Each related service provider is monitoring your child’s progress during remote learning. Adjustments can be made to service provision as needed. Currently, no in-person services can be provided. Once in-person services resume, we will ensure that appropriate interventions are in place to support your child’s transition. If you have questions about your child’s progress or want to request a change in service provision, please contact your child’s related service provider.

IEP Meetings and Evaluations

Will my child’s IEP meeting still take place?

Yes. IEP meetings will be conducted by phone or videoconference. Someone from your child’s IEP team will contact you to discuss how the IEP meeting will be held and to ensure you have the materials you need to participate effectively.

How can I make a referral for initial evaluation or reevaluation?

You may make a referral by emailing your child’s principal or CSE, or You may also call 311 for assistance.

How will my child be evaluated remotely?

Some assessments may be conducted remotely. If an assessment for your child cannot be conducted remotely, we will work with you to arrange the assessment as soon as possible once in-person assessments resume.

While awaiting an in-person assessment, it will often be possible to hold an IEP meeting using the information currently available. Another IEP meeting will be held to consider the in-person assessment after it has been completed.

Paraprofessionals for Students in DOE Schools

Will my child receive paraprofessional supports during remote learning?

IEP-assigned paraprofessionals and classroom paraprofessionals will continue to support students and the classroom remotely.

What do paraprofessional supports look like during remote learning?

Paraprofessionals may support students in the following ways:

  • alongside teachers during instruction
  • individual or small group instruction, as directed by the teacher
  • check-in/check-outs with you and/or your child, using your preferred communication method, to ensure your child’s remote learning needs are met, and to share your concerns with the teacher
  • during teletherapy sessions with your child’s related service provider

Paraprofessionals providing behavior supports will work closely with you to help you implement behavior strategies.

Alternate placement paraprofessionals will continue to provide language support through remote learning.

Can my child’s paraprofessional come to my home to assist?

No in-person services can be provided at this time.

Who should I contact if I have not heard from my child's paraprofessional?

Please contact your child’s teacher to share any concerns about paraprofessional support. If you continue to have concerns or questions after discussing with your child’s teacher, please contact your child’s principal. If you still have concerns or questions, please email or call 311.

Grading, Graduation and Transition

Are there different grading policies for children with IEPs?

The NYC DOE Grading Policy is applicable to both students with and without IEPs. Schools will continue to monitor each student’s progress toward IEP goals and report this information to you. Students who are alternately assessed will continue to receive grades consistent with the existing grading scales from before the transition to remote learning.

What is the impact on high school students with IEPs who expect to graduate at the end of this school year?

Schools are making every effort to keep students on track toward graduation. Remote learning plans will help students continue with their regular courses and graduation goals. NYSED and the Board of New York State has cancelled the June and August 2020 Regents exam administrations. Students who planned to take a Regents exam may be eligible for an exemption.

If your child is due to exit school because they will have reached age 21, please schedule a meeting with a staff member from your child’s school to discuss your child’s postsecondary plan.

How will I know what graduation options are available to my child?

Your school will communicate with you about the graduation options available. All students with IEPs will continue to be provided with an exit summary prior to graduation. Students expecting to receive the CDOS or SAC will still receive this credential. (Requirements for the CDOS have been changed for this year; see the NYSED website for additional information.)

For additional information regarding graduation in June 2020, please feel free to sign up for a family information session by contacting the Transition and College Access Center (TCAC) at

Charter Schools and Non-Public Schools

My child attends a charter school or non-public school. How will they be served remotely?

Charter schools and non-public schools will have information for families on their plan for serving students while schools are closed.

If your child attends a Charter school or non-public school and is recommended to receive SETSS or related services, those services will be provided remotely, whenever appropriate. If you have not been contacted by your child’s provider to arrange for these services to be provided remotely, contact your child’s CSE.

My child receives SETSS from an independent provider. How will they be served?

SETSS may be provided remotely. If your child’s independent SETSS provider has not reached out to you to arrange for these services to be provided remotely, please contact


My child is in preschool. How will they be served remotely?

If your child is in a special class or a special class in an integrated setting, your child’s school will have the most up-to-date information about how they are serving students while schools are closed.

If your child is receiving related services and/or SEIT, those services may be provided remotely, if appropriate. If your child’s provider has not reached out to you to arrange for these services to be provided remotely, please contact your child’s CPSE.

My child is preschool-aged and needs an evaluation. How can that happen?

Preschool evaluations may be conducted remotely, on a case-by-case basis. The Multidisciplinary Evaluation site you select to conduct your child’s evaluation will work with the CPSE to determine whether your child’s assessments can be done remotely. If your child’s assessment cannot be conducted remotely, we will work with you to arrange an in-person assessment when they resume. For questions about remote preschool evaluations, please contact the CPSE Administrator listed in the CPSE packet issued for your child or contact the Committees on Preschool Special Education directly.

Transition to Kindergarten (“Turing 5”)

What can I expect for “Turning 5” IEP meetings and evaluations?

“Turning 5” IEP meetings are being conducted by phone or videoconference. A member of your child’s IEP team will contact you to discuss how the IEP meeting will be held and to ensure you have the materials you need to have an effective IEP meeting, remotely. Please invite your child’s preschool providers to participate in the meeting. If you cannot contact your IEP team, please email or call 311 for help.

If additional assessments or observations are needed as part of your child’s evaluation, a member of your child’s IEP team will reach out to you to arrange these.

How will I get a kindergarten placement offer for a district school?

Families who applied to kindergarten can now view and accept offers online with MySchools. A printed copy of this offer letter was also mailed to your child’s home address. Accept your offer by June to secure your child’s seat. We encourage you to visit schools’ websites to learn more about them, including virtual information sessions or open houses. For more information, visit our kindergarten enrollment page. You can also email or call for support.

How will I get a kindergarten placement offer for a District 75 or specialized program?

Families who need a placement for a District 75 or specialized program can expect a letter in the mail (on lavender paper) starting in May. (If you received an offer to a school in Districts 1—32, you can disregard it.) To learn more about specialized programs, email To learn more about District 75 programs, email For other questions, please email or call 311 for support.

Regional Enrichment Centers

How do I enroll my child at one of the Regional Enrichment Centers? How are students with disabilities served?

Information on Regional Enrichment Centers can be found in the enrollment section of the website. Students with IEPs who attend a Regional Enrichment Center participate in remote learning. In-person instruction and related services are not provided.

Multilingual/English Language Learners

See Translated Support for Remote Learning to get instructions for Google translate and more.

How will my student receive services?

Every school will create a remote learning plan to ensure that English language learners and former English language learners receive targeted instruction in English with the appropriate amount of supports in their home language. Your school will continue to consider your student’s specific strengths and needs, such as their current level of proficiency in English and the academic areas where they need the most support. These services will be provided by and in collaboration with an appropriately certified teacher.

How can I change the language on my device to my preferred language?

You can change the default language and settings to a preferred language on most computers, phones, and tablets. This option is commonly found under the “Settings” section of your device.

How can I translate online content into another language?

Google Translate is a free, online application available on most devices. It can also be used without internet connection once downloaded onto your device. Google Translate can be used to translate text, handwriting, speech, and websites in over 100 different languages.

Follow these directions to download Google Translate:

  • On your computer, install the Google Chrome web browser if you have not already. Google Chrome includes the Google Translate feature.
  • For iPhones and iPads, download the Google Translate app from the app store.
  • For Android devices, download the Google Translate app on Google Play.

Assessments and Accountability

How will this impact New York State tests for grades 3-8?

The English Language Arts and math exams have been suspended by the New York State Education Department (NYSED).

How does the response to COVID-19 impact students taking Regents exams?

NYSED and the Board of Regents have cancelled the June 2020 Regents, language other than English (LOTE), and second language proficiency (SLP) exam administrations. As a result, students who intended to take any June 2020 Regents may be eligible for a June 2020 Regents exemption. Your school will be reaching out to share guidance in the coming weeks.

How will the response to COVID-19 impact the NYC School Survey?

The NYC School Survey is in progress and continuing through the end of the school year (June 26). Given the current circumstances, and the focus on remote learning for school communities, this will ensure as much opportunity as possible for respondents to have their voices heard. Because of the difficult circumstances this year, we want to make it as easy as possible for schools to learn from their students, teachers, and parents.

All versions (parent/ guardian, student and support staff/ teacher) of the survey are available at Any eligible parent/guardian, student, or staff member can use the code lookup tool to receive an access code to complete the survey online, or you can get yours by calling 1-877-819-2363.

Remote Learning Readiness Checklist

Consider these tips to best prepare you and your child for remote learning:

  • Get familiar with each of the digital tools your child will use while learning from home.
  • Review your school’s expectations for completing assignments and appropriate behavior on internet-enabled devices.
  • Set up a space for your child to use that considers their unique learning styles.
  • Create a routine and daily schedule that will support your child’s success while learning from home.
  • Make a list of activities that you and your child can use in addition to their classwork.
  • If you don’t have access to an internet-enabled device, fill out this survey to be connected to one!
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